Help Center
Frequently Asked Questions
Find quick answers to common questions about our products, shipping, returns, and more.
Products
What are Pocketlings dolls made of?
Our dolls are crafted from high-quality, child-safe materials including soft cotton fabric bodies and premium yarn hair. All materials meet or exceed safety standards for children's toys.
What sizes are the dolls?
Our standard dolls are approximately 18 inches tall, making them perfect for hugging and imaginative play. The Abundance Collection includes all three dolls at this size.
Are your products suitable for all ages?
Our dolls are recommended for children ages 3 and up. Our books are designed for ages 2-8, with beautiful illustrations that appeal to the whole family.
Do the dolls come with accessories?
Each doll comes beautifully dressed in their signature outfit. Additional outfit sets and accessories are available separately and coming soon!
Shipping
Where do you ship to?
We currently ship to the United States, Canada, and the United Kingdom. We're working on expanding to more countries soon!
How long does shipping take?
Standard shipping within the US takes 5-7 business days. Express shipping (2-3 days) is available at checkout. International orders typically take 10-14 business days.
Is shipping free?
Yes! We offer free standard shipping on all orders over $75 within the United States. Orders under $75 have a flat rate shipping fee of $5.99.
Can I track my order?
Absolutely! Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package's journey.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. If you're not completely satisfied, we'll make it right.
How do I start a return?
Contact us at hello@pocketlings.com with your order number and reason for return. We'll send you a prepaid return label and process your refund within 5-7 business days of receiving the item.
Can I exchange an item?
Yes! If you'd like to exchange for a different product, please contact us and we'll arrange the exchange. The price difference will be charged or refunded accordingly.
What if my item arrives damaged?
We're sorry to hear that! Please contact us immediately with photos of the damage and we'll send a replacement right away at no extra cost.
Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay through our secure checkout.
Is my payment information secure?
Absolutely. We use Stripe for payment processing, which provides bank-level security. We never store your full credit card information on our servers.
Do you offer gift cards?
Gift cards are coming soon! Sign up for our newsletter to be notified when they become available.
Gifts & Special Orders
Do you offer gift wrapping?
Yes! Gift wrapping is available at checkout for an additional $5. Your item will be beautifully wrapped with a personalized message card.
Can I order for a school or organization?
We love supporting schools and organizations! For bulk orders of 10+ items, please contact us at hello@pocketlings.com for special pricing.
Do you do custom orders?
We occasionally take custom orders for special occasions. Please reach out to discuss your needs and we'll do our best to accommodate.
Still Have Questions?
Can't find what you're looking for? Our team is happy to help! Reach out and we'll get back to you within 24 hours.
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